4 guides
The rules that decide your claim
Four things worth knowing before you write to an airline, including how we get paid and when a claim service is worth its cut.
- What counts as extraordinary circumstancesThe rule that decides most claims
- How the three hours are actually countedWhere passengers lose claims by accident
- What the 2026 reform changed, and what it did notThe reform, and what survived it
- Claim service or do it yourselfIncluding our own conflict of interest